Written by: kathy.clifton (1 review written)
I decided to use Express Maxine acted politely and professionally would be a disappointing understatement. They went above and beyond throughout the sale process and went the extra mile at each and every stage of what became somewhat Estates to sell my property as they had served me well on a previous sale a number of years ago and I could not have possibly known what an exceptional service I was about to receive from the company . To say that Nadia and of a saga.
I initially excepted an offer on my property in August and Nadia kept me up to speed on a regular basis (sometimes daily) the sale progress normally up until my birthday on 17th September when I was expecting to discuss exchange and completion dates at anytime, instead however the buyers pulled out of the sale (with a somewhat vague explanation for doing so ) I was devastated, but Nadia took charge and with in a matter of hours had contacted all previously interested parties and secured another acceptable offer on my property.
That in itself was a small miracle in my book and I was overjoyed that a member of Express's staff took such time and care over a customer but I was about to learn that it was not just one employee that took such good care of their clients.
The process began again and seemed to moving along nicely ,however once the survey of my property had been carried out and the process moved into the hands of the solicitors it became an arduous task . The buyers solicitor was evasive and non -compliant , he didn't return calls or answer e-mails and was very rude when contact was made . The whole sale was prolonged by a number of weeks and this time it was the fabulous Maxine who came to my aid . Maxine contacted me sometimes daily to update me on what she had attempted to achieve that day . She was at my rock and never failed to return my calls . There were a number of days when between us we spoke nine or ten times in an attempt to move things forward. All in all I cannot fault the service I received from Express and would heartily recommend them to anyone without any hesitation , not only did I have one fantastic Express employee helping me through , I had two . I don't feel this was a coincidence I believe everyone who works at Express is geared the same way.